If you need to reach us, please email us using the link on the store page, alternatively, you can call us on +44 (0)1497 847055 or write to us at email@example.com or The Old Railway Garden Centre, Three Cocks, Brecon, Powys, LD3 0SG
International delivery is available and is charged at our cost.
For orders made from the UK or the European Union, the current rate of VAT will added. All other orders are VAT free.
When your order has been dispatched we will send you a confirmatory e-mail. For any additional information or queries please call us on 01497 847055.
Just select ‘Collect in Store’ during the checkout procedure and we will call you as soon as the goods are ready to be picked up.
Simply bring your ‘order processed’ e-mail confirmation and proof of I.D. for collection any time during opening hours.
If you would prefer to order by phone, please call us during business hours with your chosen item order codes and payment card details to hand.
Orders for in-stock items received by 2.00pm will normally be dispatched on the same day (excluding weekends).
Please note that we can only deliver over the phone orders to the registered address of the cardholder.
We dispatch your order as quickly as possible, usually the day it is received. Otherwise we normally dispatch orders 3 to 5 business days after being received, or occasionally longer if there are delays outside of our control in which case we will contact you and advise you fully. International orders are generally received in under 10 days. You must inform us within one working day of receipt if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Please note that all deliveries from our courier require a signature and parcels are unable to be left at an address without one. The Old Railway Garden Centre reserves the right to only deliver to the address where the payment card is registered. An alternative shipping address can be selected however we may ask you for further ID proof in this situation. For your convenience and speed, items are sent by courier or, for small items at our discretion by Royal Mail post. Where goods are sent by courier, it is a requirement that delivery of goods are signed for by an adult over 18 years of age. If you are unable to be at home during delivery then please notify us ASAP.
If a customer requests that items are to be left, ‘in a shed’, ‘conservatory’, ‘behind the bins’ or other unsecure, un-documented place within the grounds of your home – this is ENTIRELY at your (the customers) risk. The Old Railway Garden Centre may at its discretion agree to the above however all risk is passed to you.
You may cancel an order at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out in Clause 10 of our Terms & Conditions.
Refunds are not available on custom made items, custom orders and cut rope/chain.
When returning items to us, please ensure that any and all original packaging, instructions, tags etc are included as supplied to you. Fill in the simple returns form and send to us using a recorded/insured service. The Old Railway Garden Centre cannot be held responsible for items lost in transit to us.
If you decide to return a Product to us because you have cancelled the Order between us within the seven-day cooling-off period (see Terms clause 6.a), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, however, you will be responsible for the cost of returning the item to us. For any other reason we will notify you of your refund via e-mail within a reasonable period of time.
In relation to any products returned by you because of a defect these will be either refunded or repaired/replaced at the discretion of the manufacturer of the product.
Any goods sold by us will have the benefit of the manufacturers warranties, which will be for 12 months unless otherwise stated. All warranties are subject to the manufacturers terms and conditions. Any defective goods returned to us within the manufacturers warranty period will be repaired or replaced at the sole discretion of the manufacturer and will be subject to compliance with the terms of their warranty. All other warranties and guarantees are expressly excluded so far as the law permits.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Refunds outside the 7 day cooling off period are entirely at our discretion, by agreement in advance, and will have a restocking charge applied to them (normally 7.5%).
All statutory rights remain unaffected.